Homecare Scheduling Assistant

We are looking for a Homecare Scheduling Assistant to support our growing homecare team. In this role, you will help coordinate caregiver schedules, communicate with patients and caregivers, and ensure smooth daily operations. You will be the friendly and reliable point of contact who keeps everything running efficiently so our clients, including seniors, persons with disabilities, and veterans, receive the best care possible.

• Handle inbound calls from patients, caregivers, and patient guardians to address inquiries, requests, and concerns in a professional and compassionate manner.
• Conduct outbound calls to fill open shifts and confirm caregiver assignments.
• Manage caregiver schedules including shift assignments, calendar updates, and tracking clock-ins and clock-outs.
• Coordinate and relay information between the onshore U.S. team, patients, caregivers, and guardians to ensure seamless communication and service.
• Provide excellent administrative and customer support to maintain smooth homecare operations.
• Ensure accuracy and timeliness of scheduling updates, documentation, and communication.

• Previous experience in scheduling, administrative assistance, or customer service, preferably in a healthcare or homecare setting.
• Excellent English communication skills, both written and verbal.
• Strong organizational and time-management abilities.
• Comfortable handling phone calls and using scheduling or CRM tools.
• Compassionate, patient, and able to handle sensitive situations with empathy.
• Willing to work with a U.S.-based team and adjust to their time zone if needed.

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